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FAQs

FREQUENTLY ASKED QUESTIONS

ATLAS ASHORE

Do you offer air?

Intercontinental airfare is always included in your cruise fare, from 16 convenient North American gateways. Additionally, private direct charter service is included for all Antarctica sailings.

How active do I have to be to sail?

Our Atlas Ashore program offers a variety of activities, ranging from slow and steady to amped up adventures. The choice is up to you.

Do you offer Pre and Post hotel and land packages?

Absolutely! Our pre- and post-hotel and land packages in select ports offer you the ultimate adventures beyond your expedition.

When can I book land excursions?

We want your land experience to be as delightful as onboard; therefore, we are adding new land excursions daily as we add new itineraries and world regions. Available excursions will be available to book approximately 6-8 months prior to your sail date.

ATLAS ONBOARD

Do you offer medical services?

Atlas Ocean Voyages’ ship does have a Medical Center staffed with a licensed doctor, for non-emergency and emergency services. These services are available at an additional cost. The Medical Center is designed for temporary illnesses or accidents.

Do you offer Kosher dining experiences?

Upon request in advance. Please indicate your preferences through the MyAtlas form sent upon final payment.

Do you have a casino onboard?

We do not have a casino aboard World Navigator. But there are plenty of options available to keep you informed and entertained during evenings and on sea days.

Do I tip onboard?

Your cruise fare includes gratuities already. But if you feel like any of our crew deserves a little something extra, feel free to tip them directly.

Do you offer kids clubs or babysitters onboard?

Because of the small, intimate nature of our ships, we have a limited number of staterooms that can accommodate children. As such we do not offer special kids programs, or provide childcare onboard.

What is your on-board smoking policy?

Our guests’ and crew’s health, welfare and comfort are top priority for us. That’s why we have designated areas to accommodate for smoking and do not permit smoking in suites, staterooms, or on balconies.

What’s the dress code onboard?

After an exhilarating day onshore, you can keep it casual and comfortable onboard. Feel free to go for resort casual when onboard, including for dinner in any of our restaurants, and while relaxing in any of our lounges.

Do you have dry cleaning and laundry services?

Laundry services are available for additional charges and not currently included in the cruise fare. There are no self-service laundry facilities on board. Dry cleaning is not available.

Will there be formal nights, if so, how many?

We do not have structured formal nights. Feel free to wear resort casual for evening attire. But if you want to rock a suit and tie or gown, go for it! It’s totally up to you.

Can I pre-book spa appointments?

At this time, all spa appointments should be scheduled once onboard.

Will we use Zodiacs or tenders or both to go ashore?

Our ships come equipped with both Zodiacs and tenders. Which one we use to bring you ashore will depend on the destination and weather conditions, as our guests’ safety is of the utmost importance.

Will Atlas Ocean Voyages provide expedition clothing (included) and changing area?

We will provide expedition parkas (yours to keep!) and rubber boots to get you started on your adventure. Our ships will also have a mud room for changing before you head out to your next exhilarating challenge.

How many dining venues are onboard?

World Navigator offers an array of dining options with two main restaurants open for dinner (Porto (indoor and alfresco) and 7-AFT Grill). Both Paula’s Pantry and Porto are open for breakfast. Lunch is available at Paula’s Pantry, Porto and 7-AFT Pool Bar and Grill. Alma, a Portuguese-inspired menu, is available on select nights in Porto. Room service is available complimentary for all accommodations, including a full menu for breakfast, and an all-day menu for when the mood strikes.

Do you offer open seating?

Our dining venues are designed for open seating, but reservations may be required in some venues during peak times. Dining times for each venue will be posted onboard.

Do you offer room service?

Room service is available from a breakfast or “always available” menu.

What entertainment, guest lecturers and onboard programming will be available?

Every sailing features a range of entertainment that includes guest lecturers, award-winning performers, and a pianist who can entertain with any tune you can throw his way!

What amenities will be provided in staterooms? Hair dryer, safes, etc.?

All suites and staterooms come equipped with complimentary L’OCCITANE bath products, comfy bathrobe and slippers, personal stationery, TV, safe, hair dryer, individual temperature control, mini-fridge, personal coffee and tea maker, and more.

Will guests be allowed to bring alcohol onboard?

Guests can bring certain alcohol on board that is subject to an additional corkage fee. Our all-inclusive fare encompasses all wine, beer, and spirits, plus all non-alcoholic beverages served onboard

What is the voltage in your suites/staterooms?

Suites and staterooms have a voltage of 110 and 220 so you can conveniently charge your devices.

Will there be meeting space onboard?

We are happy to accommodate groups. We can host groups in a few venues depending on how many individuals make up the group.

Will you require medical forms?

For your safety and well-being and depending on the medical condition, we may require you to bring medical forms with you on your journey. This will be the best way for us to keep you safe and healthy while on your travels

Does the ship have elevators? If so, how many?

World Navigator will have two elevators conveniently located to grant guests easy access to different decks and their rooms.

Will there be religious services onboard?

Religious services will not be provided onboard. But we are happy to accommodate guests to the best of our ability should they have special needs or preferences to practice their religion. We welcome all aboard our voyages!

Will there be a welcome and farewell reception?

We will host welcome and farewell receptions the only way we know how – Atlas Ocean Voyages style.

What about special events like birthdays or anniversaries?

Of course! Let us know about your celebration prior to your expedition and we will prep everything in advance to give you the best gift on your special day.

GENERAL QUESTIONS

Do you have a minimum age requirement?

Yes, our minimum age requirement is 12 months for all itineraries excluding Antarctica which is 8 years of age.

Can I request connecting staterooms or suites?

Connecting staterooms are not available. Guests can be accommodated by booking staterooms next to each other.

What are the ship specifications – tonnage, length, categories of staterooms?

World Navigator is built with the following dimensions: Length 413 ft., Beam 62 Ft., Draft 15.4 ft., 9,923 gross tons. Our ship comes with a total of 98 accommodations. For more information about ship specifications and suites and staterooms, please refer to our deck plans and accommodations pages on the website.

Are you partnering with any organizations for practicing sustainability? What are your environmental policies?

We take sustainability practices very seriously. To ensure we leave the world as we found it for future generations, our fleet of eco-friendly ships will be purpose-built with advanced technology and equipment. We are diligently working to create partnerships with brands that share our values.

What is your maximum stateroom occupancy?

All staterooms and suites come with a sumptuous queen-size bed that can convert into two singles upon request. However, our exclusive Solo Suites accommodate one guest (with no single supplement!) And all Suites and Veranda Deluxe staterooms can accommodate a 3rd guest, along with select accommodations throughout the ship.

Will you be visiting smaller ports? What ports do you visit?

Our small expedition ships are built with only 98 suites and staterooms. This lets us to sail into many remote and intimate destinations that the big ships cannot get to. To find out more about the ports we visit, check out our many exciting itineraries.

Do you have a loyalty program?

We wholeheartedly appreciate and encourage you to come back for more adventures with us. That’s why we are currently developing a loyalty program that will let you set sail with Atlas Ocean Voyages over and over again.

What is the crew's nationality?

At Atlas Ocean Voyages, we welcome all aboard our ships, so our crew comes from all over the world to share their rich culture and personalities with us.

Where is World Navigator registered?

World Navigator is registered in Madeira, Portugal, in the heart of our brand’s rich heritage of exploration.

Where are Atlas Ocean Voyages' ships built?

Our ships are being built in the West SEA Shipyard in Viana do Castelo, Portugal.

What destinations are your ships visiting?

Our current itineraries include both popular and less-traveled destinations from Antarctica to the Arctic, and every place you can imagine in between. As we add more ships in 2022 and 2023, our presence will be felt worldwide.

What is your policy for pregnant travelers?

We are happy to accommodate any guest who has not yet entered their 24th week of pregnancy by the beginning of or at any time during their voyage. We prioritize our guests’ health and well-being, so we recommend they seek medical advice from their doctor prior to sailing. We would like to extend a friendly reminder that Atlas Ocean Voyages does not represent that travel is safe during any point of a guest’s pregnancy.

Will guests under the age of 18 be able to occupy a stateroom by themselves?

We are excited to give all our guests the journey of a lifetime. To ensure their safety and well-being, we require guests under the age of 18 to have an adult accompany them in their suite or stateroom.

MONEY MATTERS

How do I pay for onboard expenses?

Onboard purchases will be conveniently billed to your guest account in $USD. During check in, you can establish your account by providing credit card details (American Express, Discover, MasterCard, and Visa).

What is the onboard currency?

While onboard, you can make extra purchases that will be billed to your account in $USD for the ultimate convenience.

What does the cruise fare include?

Our journeys are All Inclusive All The Way. That means your fare encompasses roundtrip intercontinental airfare, all gratuities, unlimited premium pours of beer, wine and premium spirits, plus all non-alcoholic beverages including filtered water, soda and juices; butler service for suites, L’OCCITANE bath amenities in every stateroom; a choice of free land excursion in every port, Limited Wi-Fi is included (speed and bandwidth are affected by vessel location and number of simultaneous users); coffee/tee machines in all accommodations; regionally-inspired gourmet dining, and more.

After I make a reservation when is my deposit due?

To make sure you don’t lose your spot after making a reservation, make sure to submit your initial deposit within 3 days of the booking for reservations made more than 90 days from sailing. If you make a booking within 90 days of the sailing date, you must submit full payment by the set option date. To make a deposit for your voyage please contact us at 1.844.44.ATLAS (28527).

When is final payment due?

As you prepare for the adventure of a lifetime, you must make the final payment 90 days prior to your departure date so that you do not lose your reservation and deposit. But don’t worry! We will send a friendly reminder as the date approaches. As long as your reservation is finalized, you should have access to your documents 45 days prior to your sailing.

I am a solo traveler. What is your Single Supplement?

Welcome aboard solo travelers! We hope you make some new friends along your journey. Single supplements vary per voyage in 2021. Beginning March, 2022, we will offer Solo Suites with no single supplement! Please ask your Travel Advisor for more information.

What is your cancellation policy?

We’re sad to see you go. But if you must cancel your expedition, the following fees will be assessed:

Cruise Fare Cancellations Assessed Cancellation Fee
Deposit – 91 days prior (fee will be issued back to the guest in the form of a future cruise certificate) $250 Per Person Administration Fee
90 to 76 days prior to sailing 50% Cancellation Fee
75 to 46 days prior to sailing 75% Cancellation Fee
45 to 0 days prior to sailing (including non-appearance at the port of cruise embarkation at the scheduled time of departure 100% Cancellation Fee
Guests who have paid in full and cancel their applicable voyage at least 15 days or more prior to the voyage date are eligible to receive a 100% Future Cruise Credit.  For bookings not paid in full, standard cancellation penalties apply.  Future cruise credits are transferable and applicable to any voyage departing within one year from the original cancelled voyage date.
Will I be able to exchange currency onboard?

We do not offer currency exchange services onboard.

SPECIAL REQUESTS & ACCESSIBILITY

Will your ships be ADA compliant accommodations?

World Navigator has two (2) ADA staterooms to accommodate guests with disabilities and offer them the utmost comfort. Please refer to our deck plans for location.

Will Atlas Ocean Voyages be able to accommodate special dietary needs?

When notified in advance through your MyAtlas registration, we will be able to accommodate just about any special dietary need you may have. Once onboard, please see our maître’d if you have any questions, or would like to see the ingredients of any of our menu items.

Will you allow service animals onboard?

To keep everyone aboard safe and comfortable, we cannot allow any kind of animals on our ships.

ATLAS OCEAN VOYAGES

1 East Broward Blvd, Suite 800
Fort Lauderdale, FL 33301
USA
info@atlasoceanvoyages.com

TO LEARN MORE, CALL OUR VOYAGE SPECIALISTS AT
1.844.44.ATLAS (28527)

ALL INCLUSIVE ALL THE WAY

PROMISES FOR A LUXE-ADVENTURE EXPERIENCE

EVERY ASPECT OF YOUR JOURNEY CONSIDERED:
Complimentary roundtrip commercial airfare always included. Complimentary direct private charter jet service for Antarctica.

EXPLORE YOUR WAY:
Choice of complimentary land excursions in every port.

SAVOR REGIONALLY INSPIRED GOURMET CUISINE:
Extraordinary culinary adventures with 6 onboard dining options.

RAISE A GLASS:
Unlimited premium pours to share with like-spirited travelers.

RELAX AND INDULGE:
Luxurious L’OCCITANE bath amenities in every accommodation.

EVERYDAY CONVENIENCES:
Prepaid gratuities and more.

Call your Travel Advisor or one of our Voyage Specialists at 1.844.44.ATLAS (28527) for more information.
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