At Atlas Ocean Voyages, our mission is to provide superior cruise vacations for our guests. This mission covers all of our activities including the products and experiences we offer on board our ships, at our destinations and ports of call, and in our online community through websites and interactive features, including applications, widgets, blogs, social networks, social network “tabs,” and other online or mobile offerings (which we collectively call the “Services”). Our Services are owned and/or operated, either directly or through our service providers and business partners, by Cruise Expedition Company, LLC (the “Company,” “we,” “our,” or “us”).
By providing us with your personal information or otherwise using our Services, you acknowledge that you have read, understood and agree to the terms of this policy and our Terms of Service.
This policy describes the types of information we may collect from you online and offline and how we use, share, and secure that data. It also describes your choices regarding use, access, and correction of your personal data. Personal data is information, or a combination of different types of information, that could allow you to be identified.
When you take a cruise with us, register to take a cruise with us, set up an account with us through one of our websites, request information about our Company, communicate with us, visit one of our websites, apply for employment with us, sign up for our promotions, contests, sweepstakes, or webinars or access our Services through various other methods, we collect data about you and your visit. We collect this information:
Directly from you when you provide it to us.
From third parties, for example, our business partners.
Automatically through automatic data collection technologies.
We may collect the following categories of data either directly from you or from our business partners or third parties and in accordance with applicable law:
Personal details (e.g., name, salutation, title, date of birth, place of birth, gender, photographs and images)
Contact details (e.g., email address, telephone number, mobile number, address, and emergency contact information)
Health details (e.g., past medical history, temperature readings, COVID-19 test results and vaccination records
Travel / vacation preference details (e.g., flight number, hotel booking, cabin number, special occasion dates, special accommodations, loyalty program information, dietary preferences, travel companions and family members)
Your location, activities and proximity to other individuals
Details regarding your previous travels, locations you have visited and contacts
Government-issued documents (e.g., passports, alien resident cards, visas, residency permits, social security numbers, national and state identification numbers, driver’s licenses, and redress numbers)
Details regarding your use of our websites and applications (e.g., usernames, passwords, security answers, geolocation information, details regarding your interaction with our websites, applications and emails we send, such as whether you opened an email we sent, which may permit us to recognize you across multiple devices, or to know if you watched the health and safety video or viewed certain content on our websites and applications)
Information available via public records and publicly available content on social media platforms
Details regarding your interactions with our team members and call centers, including email communications and recordings of your calls
Employment application details (e.g., name, employment history, telephone number, address, email address, education history, reference details, military service, and immigration status
Financial details (e.g., credit card information, transactional history and purchases, amount paid for Services, bank information, income, and business information)
We operate closed circuit television (“CCTV”) cameras on our ships, including at all access points and throughout public areas. These CCTV cameras record continually and images of you may appear in these recordings.
Please be aware that we have photographers on board taking photographs for guests to purchase. If you would not like to be photographed, please let our photographers know and they would be happy to take reasonable steps to comply with your request. Please note that we are unable to guarantee that you will not be included in photographs on an incidental basis.
Sensitive personal data
Some of the categories of data that we collect in connection with the provision of our Services or through the employment application process may constitute special categories of personal data (also known as sensitive personal data). In particular, we may collect personal data revealing racial or ethnic origin, religious, philosophical, or political beliefs, sexual orientation, or data concerning health, such as medical history or dietary restrictions, if in connection with our provision of Services or through the employment application process.
We only collect sensitive personal data when you choose to provide it to us or to a service provider such as a travel agent or through the employment application process for particular purpose. We use this information to provide a service you request, such as medical care on board one of our cruises (whether in person or through our telehealth services), or special dietary accommodations, or in connection with your application for employment. If, while traveling with us, you allege a personal injury or submit a claim after alleging a personal injury, we may collect personal data concerning the alleged incident, including healthcare information.
Facial recognition technology
We may securely provide your disembarkation photograph to U.S. Customs and Border Protection (“CBP”), who uses its own facial comparison technology to match the photograph against images of you that CBP already has on file from your passport, other travel documents or prior CBP border inspections. If you are a U.S. citizen, CBP will maintain your photograph for no more than twelve (12) hours. For certain non-U.S. citizens, the U.S. Department of Homeland Security (DHS) will store your photograph for a longer period. For more information on how CBP uses your biometric data, please visit www.cbp.gov/travel/biometrics.
COVID-19/global health crisis data
For the health and safety of our guests and crew, we may process additional personal data during a pandemic or other global health crises. At the pier, passengers will undergo COVID-19 testing and provide us with proof of a negative result, will be asked to show proof of vaccination, and will have their temperature taken. We may also collect such data on board our ships and at our ports of call. In particular, temperature readings may be collected via thermal imaging cameras located on the gangway. We will also offer optional COVID-19 testing upon disembarkation.
If we are made aware that an individual is exhibiting symptoms of COVID-19, we will evaluate our transaction data and photographs taken during your cruise and may run facial recognition technology on our CCTV footage in order to notify the persons who were in close proximity with the affected individual and take appropriate action to mitigate the spread of COVID-19. Such steps may include medical examinations, testing, containment and/or disembarkation of the affected persons.
We may use information that we collect about you or that you provide to us, including any personal information for the following purposes:
To Identify and authenticate you: We use your identification data to verify your identity when you access and use our Services and to ensure the security of your personal data. We do this to comply with our contractual obligations to you.
To Provide emergency and security services: We provide you with emergency and security services to protect your vital interests or based on our legitimate interest of providing the services needed in case of urgent emergency or security situations on board.
To Provide you and your group with Services: We process your personal data to provide the Services you or your organization have requested. We do this to comply with our contractual obligations to you or your organization.
To Customize your experience: When you use the Services, we may use your personal data to improve your experience of the Services, such as by providing interactive or personalized elements on the Services and providing you with content, offerings, and experiences based on your interests, including shore excursions. Where necessary, we will obtain your consent before using your personal data in this way.
To Advertise and market our Services: We may use your personal data, where permitted, to build a profile about you and place you into particular marketing segments in order to understand your preferences better and to appropriately personalize the marketing messages we send to you. It is in our legitimate interest to provide more relevant and interesting advertising messages. We may contact you with marketing communications via direct mail, phone call, email, text messages, or via applications, such as WhatsApp. Where necessary, we will obtain your consent before contacting you with such marketing communications.
To communicate with you: We may use your personal data when we communicate with you via direct mail, phone call, email, text messages, or via applications, such as WhatsApp. For example, if we are providing information about changes to our terms and conditions, in response to a question you submitted, or to notify you of changes to your itinerary or important health and safety information. It is in our legitimate interest to provide you with appropriate responses, verify your contact information, provide you with COVID-19 testing results, and provide you with notices about our Services.
To comply with our obligations under applicable laws: We may process your personal data to comply with applicable legal requirements. For example, we may provide certain information to governmental and recognized law enforcement agencies, such as providing personal data to the Transportation Security Administration and port agents in connection with commercial air travel you book through us, providing certain health data to public health authorities or to comply with other legal or regulatory requirements, where explicitly required by law.
To evaluate you for potential employment: We may process your personal data if you apply for a position as a team member with us, including by verifying any entitlements, monitoring equal opportunity employment, performing medical screenings (in some cases) and by making inquiries into any criminal and/or credit history based on our legitimate interests, to the extent necessary and where permitted under applicable laws and regulations.
To fulfill any other purpose for which you provide it.
In any other way we may describe when you provide the information.
For any other purpose with your consent.
We may post guest testimonials on our websites and social media pages which may contain personal data. Prior to posting the testimonial, we obtain guests’ consent via web form, email, or social media message to post their names, usernames, cruise dates, photos, videos, and travel destinations along with their testimonial, as applicable. If you wish to update or delete your testimonial, you can contact us via the methods described under “How to Contact Us.”
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
Where required by law: We may provide certain personal data to governmental and recognized law enforcement agencies as required by law or other third parties where we believe necessary to comply with a legal obligation. We are required to cooperate with government and law enforcement agencies and public authorities of any country in your itinerary, including customs and immigration and public health and port authorities. Personal data about you, which may include health data, may be shared with these agencies (such as customs and the U.S. Department of Homeland Security and the Centers for Disease Control and Prevention) prior to boarding, during your cruise, or after disembarkation for security, immigration or public health purposes.
To protect our rights or the rights of a third party: We may share your personal data to identify, investigate, contact, or bring legal action against an individual who may be causing injury to or interference with our rights or property or the rights or property of a third person if we believe in good faith that disclosing this personal data is necessary or advisable. We may share your personal data with third parties to prevent or detect fraud with respect general payment transactions. Personal data about you may also be shared with governmental and recognized law enforcement agencies in order to prevent and detect crime as well as to safeguard children and vulnerable adults.
With your family members, friends and groups: When you book within a group or charter, we may share with the group leader certain booking-related personal data about you, such as your contact information so that they may contact you with group activities. If you make a multi-guest reservation, all of the guests who are part of the reservation will be able to access the booking-related personal data of the other guests on the same reservation. This means that a guest on your same reservation may be able to (1) complete online check-in for you and others in your reservation; (2) view your boarding pass, and the boarding pass of others in your reservation; (3) pay for a product or activity for you or others in your reservation, using their own onboard expenses account or their own payment methods; and (4) update your contact information. If you have any questions or concern about the processing of data for multi-guest reservations, please contact us via the methods described under “How to Contact Us.”
To our subsidiaries and affiliates.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.
Our products and Services may be used by, or collect personal data about, children under the age of 16 only with the involvement of and, as needed, consent from the child’s parent or guardian. To the extent we process personal data about children, we do so for the purposes described in the consent request and to provide the requested services.
If you have reason to believe that we have collected personal data from someone under 16 years of age in connection with our Services without adequate involvement from the child’s parent or guardian, please let us know by contacting us via the methods described under “How to Contact Us.”
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
Opting-Out. Our marketing emails, text messages, and most other electronic messages you receive from us will include specific instructions on how to unsubscribe. If you do not wish to have your personal information, including your email address used for marketing or other similar purposes, you may stop that use by contacting us via the methods described under “How to Contact Us” or unsubscribing following the instructions provided in any Company message.
Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by emailing us email@example.com.
Residents of certain states, such as California, Nevada, Colorado, Connecticut, Virginia, and Utah may have additional personal information rights and choices. Please see “Country/Region-Specific Disclosures” for more information.
You can find more information about how we process the personal data of California residents by reviewing our California Resident Privacy Notice here
We implement physical, technical, and organizational security measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. These measures are aimed at providing ongoing integrity and confidentiality of your personal data. We evaluate and update these measures on a regular basis. All information you provide to us is stored on our secure servers behind firewalls. The Company takes reasonable precautions in order to attempt to ensure the safety and security of our customers’ online transactions. Billing information is encrypted and transmitted through SSL (Secure Sockets Layer) technology. SSL is the industry standard for securing Web-messaging transactions.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our websites or while using the Services. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures.
We retain your personal data for as long as we have a relationship with you or in accordance with applicable law, and such relationship includes any request to receive marketing or other promotional materials from us or membership in our loyalty programs. When deciding how long to keep your personal data after our relationship with you has ended, we take into account our legal obligations, including requirements of regulators and governmental agencies that have authority over us. We may also retain records to investigate or defend against potential legal claims.
We will delete or anonymize your personal data at the end of the retention period. If there is any information that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further processing or use of the data.
We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to make a complaint to the data protection authority of your country of residence.
If we make any revisions that materially change the ways in which we process your personal data, we will notify you of these changes before applying them to that personal data.