TERMS AND CONDITIONS
PLEASE READ THIS IMPORTANT INFORMATION CAREFULLY AS THESE ARE THE TERMS AND CONDITIONS OF THE LEGALLY BINDING CONTRACT BETWEEN YOU AS OUR GUEST AND ATLAS OCEAN VOYAGES. THESE TERMS AND CONDITIONS INCLUDE IMPORTANT INFORMATION REGARDING PENALTIES FOR CANCELLATION AS WELL AS CERTAIN LIMITATIONS OF LIABILITY. THESE TERMS AND CONDITIONS DO NOT REPRESENT THE FULL TICKET CONTRACT.
THIS CONTRACT IS SOLELY BETWEEN YOU, OUR GUEST AND ATLAS OCEAN VOYAGES. ATLAS OCEAN VOYAGES ACTS FOR THE OWNER(S) AND OPERATOR(S) AS APPEARS ON ATLASOCEANVOYAGES.COM. YOU AGREE THAT PASSAGE ON ANY VESSEL IS GOVERNED BY AND SUBJECT TO THESE TERMS AND CONDITIONS. THESE TERMS AND CONDITIONS LIMIT YOUR RIGHTS AND SETS FORTH LIMITATIONS ON THE TIME FRAME IN WHICH CLAIMS MAY BE MADE AND SUITS MAY BE FILED AGAINST A PARTICULAR VESSEL, ITS OWNERS, OPERATORS, AGENTS AND VARIOUS OTHER THIRD-PARTY PROVIDERS. YOUR FULL TICKET CONTRACT WILL BE INCLUDED IN FINAL DOCUMENTION OR REFERENCED ONLINE AT WWW.ATLASOCEANVOYAGES.COM. PLEASE NOTE IN MAKING A DEPOSIT FOR ANY VOYAGE WITH ATLAS OCEAN VOYAGES, YOU AGREE TO ALL PROVISIONS CONTAINED IN THE THESE TERMS AND CONDITIONS.
General Conditions: Upon the first to occur of receipt of the Guest’s deposit or the Guest’s receipt of a confirmation letter/invoice from Atlas Ocean Voyages, the following terms and conditions form a contract between you and Atlas Ocean Voyages with respect to the rights and obligation of you and Atlas Ocean Voyages. All bookings are subject to the cancellation provisions set forth herein, by Atlas Ocean Voyages, located at 1 E. Broward Blvd, Suite 800, Fort Lauderdale, Florida, 33301 USA, (954) 678-5200, and by which you agree to be bound.
This contract cannot be modified except in writing and signed by an executive corporate officer of Atlas Ocean Voyages.
Cruise Fare: Cruise Fare includes all normal shipboard services and facilities plus all non-alcoholic beverages, select wines and liquors, select shore excursion/s, gratuities for housekeeping, dining and bar staff. The Cruise Fare does not include cruise port, security, navigation, berthing, stevedoring, and baggage handling/storage charges, fuel surcharges, fees or charges imposed by governmental or quasi-governmental authorities, shore excursions may be included from time to time for promotional purposes, sightseeing or meals ashore, taxes, visa fees, laundry may be included from time to time for promotional purposes, or valet service, or any item or service whatsoever of a personal nature, such as medical treatment, expenses incurred on board or ashore in connection with medical treatment, medical condition, medical debark or spa services for which separate charges may be imposed.
All offers may not be combinable with other promotions and apply to the first two (2) Guests in the stateroom or suite and are capacity-controlled, subject to availability and may be changed or withdrawn at any time. Atlas Ocean Voyages reserves the right to collect the rate in effect at the time of sailing, including, but not limited to, the fact that if the Guest is on a waitlist and is subsequently confirmed, such confirmation will be subject to Cruise Fare costs in effect on the date that the voyage is confirmed. Fuel surcharges may be added at any time to defray fuel cost increases, even if the Cruise Fare has been paid in full.
Payment Policy: Bookings that are made more than 120 days from sailing are required to make a deposit of $1,500 per person for Suites and $1,000 per person for all other accommodations within 3 days of booking. Bookings made within 120 days of sailing are required to make payment in full by the set option date.
Unless otherwise noted, final payment must be received by Atlas Ocean Voyages 120 days prior to departure. Atlas Ocean Voyages reserves the right to cancel any booking not fully paid at time of final payment.
Payments/Revisions: Visa, MasterCard, American Express, Discover and checks made payable to Atlas Ocean Voyages are all acceptable forms of payments. Once a deposit is made, all changes are subject to an administrative fee. Atlas Ocean Voyages accepts no responsibility for credit card processing fees independently assessed by issuing banks. None of these fees separately charged by the issuing banks accrues to the benefit of Atlas Ocean Voyages nor do they accrue to the benefit of Atlas Ocean Voyages’ credit card processing bank.
Cancellation Policy: The following cancellation penalties apply to all voyages and are based upon cruise only fare
Administration Fee: After Deposit $250 per person which will be issued in the form of a Future Cruise Credit
120 to 91 days prior: 25% cancellation fee
90 to 76 days prior: 50% cancellation fee
75 to 46 days prior: 75% cancellation fee
45 to 0 days prior: 100% cancellation fee
Administration Fees of $250 per person are converted to a Future Cruise Credit redeemable on bookings made up to 12 months after cancellation and for travel any time.
A 100% cancellation fee will be imposed as indicated above for non-appearance at the port of Cruise embarkation at the scheduled time of departure.
The following applies to the cancellation of the Optional Facilities and Services listed below:
Cancellation of Additional items:
Pre or Post Hotel. Within 60 days to departure: 100% Fee
Pre or Post Land Packages. Within 60 days to departure: 100% Fee
Overland Tours. Within 60 days to departure: 100% Fee
Premium Shore Excursions. Within 60 days to departure: 100% Fee
Shore Excursions. Within 48 hour of tour departure: 100% Fee
Reservation Changes: Atlas Ocean Voyages does not allow name changes after deposit has been received. To make a name change a new reservation will be made and subject to the new terms and conditions applicable at the time of booking. The existing reservation will be cancelled and assessed the applicable cancellation fees.
Travel Documentation: All Guests must have passports valid for six months following disembarkation or following the last day of any post cruise land tour, whichever is later and necessary visas when boarding. It is the Guest’s responsibility to ensure that they have all necessary documents to participate in the cruise or cruise tour which they have purchased, and Atlas Ocean Voyages accepts no responsibility for obtaining required visas, Atlas Ocean Voyages may advise US and Canadian Guest only of visa or other immigration requirements. Travel documents are issued approximately 30 daysprior to departure.
Physically Challenged Guests: Guests with any medical conditions(s) or special needs that may require treatment, attention or accommodation during the voyage, or need to travel with medical apparatus, including wheelchairs, motorized scooters, oxygen therapy, etc., must advise Atlas Ocean Voyages in writing at time of deposit. Please note some ports of call may not be suitable for guests with limited mobility and special arrangements may need to be made at the guest’s expense. Atlas Ocean Voyages has the right to refuse or revoke passage to anyone who, in the judgment of the ship’s physician or vessel’s Captain, is in a physical, mental or emotional condition unfit for travel or whose comfort on board may be compromised due to situations beyond the care that can be provided by Atlas Ocean Voyages. Atlas Ocean Voyages will under appropriate circumstances, permit its guests to use special equipment as noted above. Atlas Ocean Voyages staff will not be required to offer medical support, to push wheelchairs or to otherwise provide mobility assistance to guests ashore.
Responsibility: Atlas Ocean Voyages accepts no liability or responsibility, whether occasioned by railroad, motor coach, private car, boat, aircraft or any other conveyance, for any injury, damages, loss, accident, delay or irregularity which may be occasioned either by reason or defect, through the acts or defaults of any of any company or person, or in carrying out the arrangements of the cruise, land programs during the cruise or pre or post Cruise Tour, as a result of any cause beyond the control of Atlas Ocean Voyages. Guests specifically release Atlas Ocean Voyages from any and all claims for loss or damage to baggage or property, or from personal injuries or death, or from loss from delay, arising out of the acts, omissions or negligence of any other party, such as air carriers, hotels, shore excursion operators, restaurateurs, transportation providers, medical personnel, ship owners, ship operators or other providers of services of facilities. All arrangements made for Guests with independent contractors, including medical services, are made solely for the convenience of Guests and are done at the Guest’s own risk and cost. Atlas Ocean Voyages shall not be liable for delay or inability to perform any portion of the cruise or cruise tour caused by or arising out of strikes, lockout or labor difficulties or shortages whether or not the Carrier is a party thereto, or explosion, fire, collision, standing or foundering of the vessel or breakdown or failure of or damage to the vessel or its hull or machinery or fittings howsoever and whose so ever any or the same may arise or be caused, or civil commotion, riot, insurrection, war, government restraint, requisitioning of the vessel, political disturbance, acts or threats of terrorism, inability to secure or failure or supplies including fuel, Acts of God, or other circumstances beyond its control.
Cancellation by Atlas Ocean Voyages: Atlas Ocean Voyages reserves the right to withdraw and/or cancel a cruise or Cruise Tour or to make changes in the itinerary and hotel accommodations whenever, in its sole judgment, conditions warrant. In the event of charters of the vessels, truces, lockouts, riots or stoppage of labor from whatever cause or for any other reason whatsoever, the Owner or Operator of the vessels identified at Atlasoceanvoyages.com may, at any time, cancel, advance or postpone any scheduled cruise or cruise tour and may, but is not obligated to, substitute another vessel or itinerary and Atlas Ocean Voyages shall not be liable for any loss whatsoever to Guests by reason of any such cancellation, advancement or postponement. Atlas Ocean Voyages shall not be required to refund any amount paid by any Guest who must leave the Cruise Tour prematurely for any reason, nor shall Atlas Ocean Voyages or the owners or operators of the vessels identified at Atlasoceanvoyages.com be responsible for the lodging, meals, return transportation or other expenses incurred by such Guest.
Insurance: We highly recommend adequate personal and baggage insurance and trip cancellation insurance for all Guests. All trip cancellation policies will be strictly enforced. Atlas Ocean Voyages requires, as a condition of travel, personal travel insurance for all voyages which include port visits to Antarctica.
For Profit Entity: Notwithstanding that Atlas Ocean Voyages, at the Guest’s option, arranges air travel, hotel accommodations, ground transfers, shore excursions and other services with independent suppliers of services, it should be understood that Atlas Ocean Voyages, being a “for profit entity,” earns a profit on the sale of optional services.
Sellers of Travel Laws: Atlas Ocean Voyages is exempt from the Sellers of Travel laws of Florida, California and other similarly situated jurisdictions based upon its status as a common carrier/ocean carrier.
Prepared: December 11, 2019 – Atlas Ocean Voyages is a wholly owned subsidiary of Mystic Cruises, ZFM
Inaugural Season Europe 2021 and Antarctica 2021/22 up until March 31, 2022
Introductory Savings Offer Details*:
$1,000 per person savings on all 2021 and 2022 voyages for guests sailing in Navigator, Discovery and Journey Suites. $500 per person savings on all Inaugural Season voyages through March 31, 2022 for guests sailing in Horizon Deluxe, Veranda Deluxe, Horizon, Veranda and Adventure Staterooms.
Singles paying 200% are eligible to receive the per person discount x2.
100% Single Supplement is applicable to all suites and staterooms except for categories A2, B1 and B2 staterooms which have a 75% Single Supplement.
Back-to-Back Savings Offer Details*:
Sail on 2 or more consecutive voyages and earn up to 5% savings on each voyage when placed on the same booking.
Reduced Deposit and Free Changes Offer Details*:
Receive 50% off Standard Deposits.
$750 per person Deposit on Navigator, Discovery and Journey Suites (Standard Deposit is $1500 per person).
$500 per person Deposit on Horizon Deluxe, Veranda Deluxe, Horizon and Veranda and Adventure Staterooms (Standard Deposit is $1,000 per person).
Free changes to any departure up until 30 days prior to departure.
Bookings that cancel will receive a future cruise credit. Future cruise credits are transferable and applicable to Inaugural season Europe 2021 and Antarctica 2021 and 2022.
Free Intercontinental Roundtrip Airfare Offer Details*:
Offer applies to the following gateways: Atlanta, Boston, Chicago, Dallas/Ft. Worth, Fort Lauderdale, Houston, Los Angeles, Miami, Montreal, New York City (JFK), Ontario, Orlando, Phoenix, San Francisco, Vancouver and Washington (Dulles). Gateways are on a request basis and will be confirmed 11 months prior to departure when flights are available. Airfare is available from other select U.S. gateways for an additional charge. Airline fees, surcharges and government taxes are additional. Specific airlines, departure dates and air schedules will be available for an additional air customization fee.
Guests booked in Navigator, Discovery and Journey Suites will receive:
Business Class Air and cruise only guests will receive a $1,000 per person air credit.
Singles paying 200% receive double air credit.
Guests booked in Horizon Deluxe, Veranda Deluxe, Horizon, Veranda and Deluxe Staterooms will receive:
Economy Air and cruise only guests will receive a $500 per person air credit. Singles paying 200% receive double air credit.
Offer excludes Adventure Staterooms.
Roundtrip Airport to Ship to Airport Transfers are included.
*Offers applicable to all full-fare bookings made and deposited 11 March 2020 to 30 September 2020. Combinable with all current promotions. Introductory Savings and Back-to-Back Savings offers are applicable to 1st and 2nd guests per suite or stateroom only. Reduced Deposit offer applies to 1st, 2nd and 3rd guests per suite or stateroom. Applicable on all 2021 and 2022 sailings. Promotions are subject to availability, and subject to change at Atlas Ocean Voyages’ sole discretion.
FOR ALL TRAVEL ADVISOR PROMOTIONS, please call Atlas Ocean Voyages at 1.844.44ATLAS (28527) for details.